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        Product Service

        Product Service

        In order to ensure normal use and operation of products by customers and timely settlement of the following problems upon occurring, our company provides customers with after-sales services in various ways, so as to ensure customer satisfaction. The details are shown below:
        (I) Remote Guidance Service
        Our company has professional and experienced technical support engineers to provide customers with remote technical guidance service. The contact information is shown below:
        ●800 and 400 service hotlines
        ●Fax consulting service: Consulting response speed is 24h
        ●Online consulting service:
        ●Online video guidance service
        Our company will put on records and answer all technical consulting questions submitted by customers, and will make response within 30m, regardless of having solutions or not. In case the time for seeking solutions exceeds 2 days, our company will inform customers of the latest progress of solutions by telephone, fax, website message reply and e-mail.

        (II) Field Service
        By means of establishing regional customer service center and developing agent service providers, New Beiyang establishes complete service network throughout the country. In case there have no remote guidance conditions or products have hardware failures, New Beiyang will provide field service.
        The response time of field service is that we will complete the formulation of solutions in the first time of receiving repair and assign field service personnel to the field to repair machines. If machines are not repaired in the first time, we will provide backup machines in order to ensure customers’use.

        (III) Regular Inspection Service
        Within the warranty period, free filed inspection will be periodically provided every year.

        (IV) Repair and Mailing Service
        Our company provides repair and mailing service, and promises that we will provide customers with the Repair Report and Packing List recording the repair situation when completing product repair and packing for returning.
        Our company’s repair location is the repair center of headquarters and all regional customer service centers.

        (V) Technical Training Service
        Our company provides customers with the technical training regarding products for free. The training content covers daily use and maintenance knowledge of products and the methods and skills for removing soft failures caused by wrong operation. There are two training methods below. The first one is that our company holds technical training classes in a periodic and centralized way in our company’s location; the second one is that our company will assign training teachers to visit customers and provide centralized technical training.

        (VI) Support of Spare Parts
        1) Support of old for new service (replacement within the warranty period)
        2) Support of spare parts for sales